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Why Business Process Management is critical

Digitisation of business and increasing customer expectations has lead to a fast paced, hyperconnected market which makes operational processes increasingly critical. True organisational agility that allows organisations to respond to this market comes from a deep understanding of the processes that deliver value to your stakeholders.

Processes are fundamental to how an organisation realises its strategic intent. They are the way your business generates revenue, delivers value, meets it’s targets, achieves it's objectives and delights it's customers.

Business Process Management involves the identification, design, execution, analysis and the improvement business processes. Leonardo believes in continuous process management, as well as continuous process improvement.

Reimagining Management - The 7Enablers of BPM Read article 'Critical BPM'

Business Process Architecture

More than just a picture or a model, business process architecture is a daily aid to guide strategic and operational management for the delivery of excellent customer experiences. We help organizations with the creation of a business process architecture that helps them:

  • Focus on value: developing and maintaining a process architecture constantly focuses an organization on value delivery via business processes.
  • Enhance communication: asking “who are our customers and what value do they get from us?” causes powerful and valuable conversations.
  • Facilitate process performance management and prioritise improvement: to focus everyone on value delivery, process performance needs to be defined, measured, reported, and discussed. Every organization has many processes. Where is the best return-on-effort in analysis and improvement?

Read more about Process Architecture Watch Process Architecture Video

Process Modeling for Management

Properly designed and managed process models are crucial; for process analysis and improvement, change control, cross-functional usability, process performance management as well as setting the foundation for automation and integration into systems and platforms.

Leonardo helps organisations move from static, disconnected process documentation to dynamic, flexible views by realising process modelling benefit.

Read more about Process Modelling Process Modelling Excellence program

Process Improvement

Your business process improvement efforts should be a cycle of efficient and effective projects based on a constant, proactive search for process-improvement opportunities. Leonardo promotes a practical approach that enables evidence-based decisions about business context and requirements that drives business improvement.

With our experienced consulting team and connected global network of thought leaders and practitioners, we can help you identify problems and opportunities as well as innovations and strategies that will embed genuine continuous process improvement.

Read more about Process Improvement Read 'Get the Circles Turning'

BPM Tools and Technology

Leonardo has over 18 years experience working with the diverse needs of clients planning their BPM jouney. We have extensive knowledge of a variety of BPM tools / technologies, and can help our clients with the assessment, selection, installation and implementation of a suitable BPM platform. An outside partner like Leonardo provides expertise in assessing your current technical landscape and identifying, designing and implementing business process improvement technologies / support.

Our Technology Partners ARIS Consulting Services Pega Consulting Services Red Hat Consulting Services


BPM Projects completed


Global Partnerships


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Satisfied customers

  BPM all-stars we've worked with over the years:



QLD Government


Super Retail Group

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