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What is Robotic Process Automation?

  Robotic Process Automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes.. RPA enables the automation of rule-based and repetitive processes actioned by people. 

  RPA enables rapid technical solutions enabling organisations to reduce costs, increase customer & employee experience and gather further insights into their data. 

Read blog 'RPA's place in Process Improvement'


Leonardo's RPA Services

RPA Operating Model / Centre of Excellence

  • Conduct automation readiness assessments
  • Development of end-to-end of Enterprise Automation roadmaps
  • Define RPA governance frameworks
  • Bot utilisation and governance assessment

RPA Platform Establishment

  • Automation tool assessment, selection and deployment
  • Define the right Cloud or On-Premise architecture for the RPA platform
  • Procure licences and installation 
  • Bot design and process build
  • Vendor management/license procurement

RPA Proof of Concept / Value or Business Case

  • Use case assessment
  • Enterprise RPA roadmap / blueprint 
  • Selling business benefits of RPA for specific enterprise needs

Using RPA in Your Business

  Organisations are looking to adapt quickly to changing customer expectations, in order to reduce operational costs. Organisations are using RPA to prototype ideas before investing in long term technology solutions. 

How The Robots Can Help The Human

  Valuable staff waste time by doing repetitive manual tasks that are non-value adding. RPA can free up your highly skilled people to focus on value-adding activities for the organisation. 

Reducing Waste While Improving Availability

  There is a lot of time & cost waste in processes waiting for people's action and manual processing. RPA Digital workers are available 24/7, able to pick up the work when it needs to be actioned and therefore reducing time waste in processes. 

Read about Leonardo & UiPath

The Problem with RPA

  Many organisations do not know where to start with RPA. They often have bespoke pockets of automation across the organisation that aren’t aligned, or their current automation program not providing the expected benefits for the investment. 

We Need to Talk About Your RPA Governance

  RPA is often not being governed effectively causing:

  • wasted investment into RPA solutions not aligned to the organisation's strategy,
  • inefficient solutions causing high RPA operational cost and effort
  • poor SLA and OLA performance for processes,
  • no visibility at the executive level of what the Automation pipeline looks like,
  • poor change management and this poor business engagement. 

How Leonardo Can Help

  Leonardo can provide RPA work with organisations to form up an Automation Strategy that is aligned to the organisation's Vision, Mission and Strategy. Leonardo can help organisations in defining the RPA Governance structure, ensuring Automation is being done safely and effectively.


Scaling RPA Without a Plan is Risky

  Clients are struggling to deliver automation at scale. They don’t have the required skills but also don’t want to over-invest in resources to meet the delivery cadence that is required. Changes in people/process/technology are having a big impact on the digital workforce and organisations are struggling to understand how these changes will impact their digital workers.

  Typically these enterprises don’t have an automation roadmap which should help them understand:

  1. What their current capability is?
  2. What their performance is compared to relative industry benchmarks?
  3. Where these problem/pain areas pipeline impacts?

Leonardo can help you plan, scale and deliver

  Leonardo can enable organisations to incorporate Dev/Ops best practice into their RPA delivery.  Leonardo can provide skilled services across the RPA delivery lifecycle including, Identification, Design, Build, Test, Handover and Operations. 


RPA Use Cases

Below are some examples of the simple manual tasks RPA can undertake at your organisation. Utilising Artificial Intelligence / Machine Learning improvements, more complex tasks are achievable using cognitive automation technologies to build on RPA's potential. 

Banking and Financial Industries 

  • Data migration between banking applications
  • Customer relationship and account management,
  • Mortgage comparison surveys
  • Financial claims cases 
  • Loan data reconciliation 

Technology / Software

  • Testing for hardware and software applications load and performance


  • Collating customer data from CRM systems 
  • Competitor pricing analysis 


  • Automation of logistics data
  • data monitoring
  • Product pricing comparisons 


  • Populating forms, 
  • Multilayered verification processes


  • Patient data  processing, 
  • Billing and  payments processing
  • Insurance claims processes
  • Health record storage


  • Data extraction shopping carts/websites
  • Inventory updating and reconciliation 
  • Updating sales list
  • Shipping and invoicing completion

RPA’s Impact on Process Improvement

  Process improvement aims for faster, cheaper, less risky, higher quality, and compliant ways to deliver process outcomes. RPA aims to be the enabler of such process objectives by reducing human involvement. Given that not all processes are created equal, RPA benefits from focused implementation instead of a general Band-Aid to existing process problems.

 Read blog 'RPA's place in Process Improvement'


  We can help! Contact us for a free discovery session


  Do you have an upcoming project or outcome you'd like to discuss?

  Do you need help with your business design?

  Are you trying to figure out how automation impacts your business?

  Are you limited by your current system integrations? 

  Are you trying to manage your containerised platform? 


Get in touch with Leonardo. One of our amazing team will reach out to you to talk through your challenges and needs.