Robotic Process Automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes.. RPA enables the automation of rule-based and repetitive processes actioned by people.
RPA enables rapid technical solutions enabling organisations to reduce costs, increase customer & employee experience and gather further insights into their data.
Organisations are looking to adapt quickly to changing customer expectations, in order to reduce operational costs. Organisations are using RPA to prototype ideas before investing in long term technology solutions.
Valuable staff waste time by doing repetitive manual tasks that are non-value adding. RPA can free up your highly skilled people to focus on value-adding activities for the organisation.
There is a lot of time & cost waste in processes waiting for people's action and manual processing. RPA Digital workers are available 24/7, able to pick up the work when it needs to be actioned and therefore reducing time waste in processes.
Many organisations do not know where to start with RPA. They often have bespoke pockets of automation across the organisation that aren’t aligned, or their current automation program not providing the expected benefits for the investment.
RPA is often not being governed effectively causing:
Leonardo can provide RPA work with organisations to form up an Automation Strategy that is aligned to the organisation's Vision, Mission and Strategy. Leonardo can help organisations in defining the RPA Governance structure, ensuring Automation is being done safely and effectively.
Clients are struggling to deliver automation at scale. They don’t have the required skills but also don’t want to over-invest in resources to meet the delivery cadence that is required. Changes in people/process/technology are having a big impact on the digital workforce and organisations are struggling to understand how these changes will impact their digital workers.
Typically these enterprises don’t have an automation roadmap which should help them understand:
Leonardo can enable organisations to incorporate Dev/Ops best practice into their RPA delivery. Leonardo can provide skilled services across the RPA delivery lifecycle including, Identification, Design, Build, Test, Handover and Operations.
Process improvement aims for faster, cheaper, less risky, higher quality, and compliant ways to deliver process outcomes. RPA aims to be the enabler of such process objectives by reducing human involvement. Given that not all processes are created equal, RPA benefits from focused implementation instead of a general Band-Aid to existing process problems.
Read blog 'RPA's place in Process Improvement'
