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What is a BPMS (Business Process Management System)?

  A BPMS enables the automation of processes involving combinations of human and machine-based activities where information is passed between human and machines according to a defined set of rules to achieve, or contribute to, an overall business goal.  A BPMS defines, manages and executes “workflows” through the execution of software whose order of execution is driven by a machine representation of the workflow logic. 



Capabilities a BPMS enables

  A BPMS can provide a business with the following key capabilities:

  • Improved operational efficiency through the automation of manual processes reducing process cost/time
  • Facilitates analysis of bottlenecks, cycle times, allowing for process improvement opportunities
  • Compliance to regulatory and audit needs by ensuring the system drives user behaviour
  • Insights into a customer’s experience by measuring the number of exceptions and degree of variation in a business process
  • Process agility allowing the business to quickly identify and change processes and in particular business rules in response to customers and markets.   

Moving the business into the digital age

  Businesses are looking to continually adapt and transform to gain a competitive advantage with a strong focus on automation of processes, the addition of intelligence into processes, elimination of paper and self-serving channels.

  Businesses struggle in their pursuit of this transformation include:

  • Inability to track processes - customers and internal stakeholders are often unaware of where a particular order is up to in its fulfilment for example

  • Inefficient operational procedures - the time and cost to perform tasks is damaging to a brand

  • Highly repetitive and laborious manual tasks  

  • An inability to analyse poor process performance as processes cross organisational silos without an end-to-end process owner 

  • An inability to monitor and report on a customer journey and their associated experience 


BPMS Implementation

  Leonardo can assist with the process of acquiring and implementing a BPMS to ensure the customer has the knowledge and confidence in selecting a BPMS that is fit for purpose. 

  Leonardo's rich history of working with a large variety of BPMS products and applying use cases from different industry verticals ensures a customer not only understands the capability of a BPMS but also can ensure the BPMS is used for what it is designed for.  Leonardo through its end to end BPM life cycle capability can also ensure the TCO is understood for business case purposes.


How we can help you with BPMS implementation

  Leonardo can provide a number of BPMS services for customers: 

  • Discovery and Blueprint sessions to ensure a product is fit for purpose
  • The architecture of a BPMS
  • Analysis of candidate process flows, BPMN / DMN modelling, Data modelling
  • Design / Build / Test of process flows
  • Managed services for BPMS platforms 



  We can help! Contact us for a free discovery session


  Do you have an upcoming project or outcome you'd like to discuss?

  Do you need help with your business design?

  Are you trying to figure out how automation impacts your business?

  Are you limited by your current system integrations? 

  Are you trying to manage your containerised platform? 


Get in touch with Leonardo. One of our amazing team will reach out to you to talk through your challenges and needs.