A BPMS enables the automation of processes involving combinations of human and machine-based activities where information is passed between human and machines according to a defined set of rules to achieve, or contribute to, an overall business goal. A BPMS defines, manages and executes “workflows” through the execution of software whose order of execution is driven by a machine representation of the workflow logic.
A BPMS can provide a business with the following key capabilities:
Businesses are looking to continually adapt and transform to gain a competitive advantage with a strong focus on automation of processes, the addition of intelligence into processes, elimination of paper and self-serving channels.
Businesses struggle in their pursuit of this transformation include:
Inability to track processes - customers and internal stakeholders are often unaware of where a particular order is up to in its fulfilment for example
Inefficient operational procedures - the time and cost to perform tasks is damaging to a brand
Highly repetitive and laborious manual tasks
An inability to analyse poor process performance as processes cross organisational silos without an end-to-end process owner
An inability to monitor and report on a customer journey and their associated experience
Leonardo can assist with the process of acquiring and implementing a BPMS to ensure the customer has the knowledge and confidence in selecting a BPMS that is fit for purpose.
Leonardo's rich history of working with a large variety of BPMS products and applying use cases from different industry verticals ensures a customer not only understands the capability of a BPMS but also can ensure the BPMS is used for what it is designed for. Leonardo through its end to end BPM life cycle capability can also ensure the TCO is understood for business case purposes.
Leonardo can provide a number of BPMS services for customers: