A process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision-makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool.
It also captures related resources, documentation, performance measures, measurement methods, and governance arrangements.
Cross-functional business processes are the only way any organisation can deliver value to customers and external stakeholders. More than just a picture or a model, the process architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.
Through a series of workshops and discovery sessions, Leonardo helps clients create a viable business process architecture by:
Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies.
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