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What is a Business Process Architecture?

A process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool. It also captures related resources, documentation, performance measures, measurement methods, and governance arrangements.


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Our approach to Business Process Architecture

Cross-functional business processes are the only way any organisation can deliver value to customers and external stakeholders. More than just a picture or a model, the process architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.


Through a series of workshops and discovery sessions, Leonardo helps clients create a viable business process architecture by:

  1. Identifying and understanding the organisation’s strategic intent
  2. Discovering the organisation’s value proposition(s)
  3. Naming and mapping the highest level (level 0) core processes
  4. Decomposing the level 0 core processes to level 1
  5. Decomposing the level 1 processes to level 2 business processes and so on
  6. Documenting and decomposing the shared management and support processes

Watch video explainer about Process Architecture

Business Process Architecture services

  • Discovery and documentation of the process architecture
  • Definition of the key performance measures for processes in the architecture
  • Development of governance arrangements for ongoing process management
  • Mapping of process architecture to strategic objectives
  • Mapping of process architecture to organisational functions
  • Process architecture health check to assess status and development activities.

Why Business Process Architecture can help your enterprise:

  • Choose wisely: every organisation has many processes; where is the best return-on-effort in process analysis and improvement?
  • Get real: translate the highly-crafted words of the mission and vision statements into the practical reality of how those promises are delivered.
  • Focus on value: develop and maintain a process architecture to constantly focus the whole organisation on value delivery.
  • Create powerful conversations: asking “who are our customers and what value do they get from us?” forces profound discussions.
  • Get moving: focus everyone on value delivery by defining, measuring, reporting and discussing process performance.

Contact Leonardo
for a free discovery session

Do you have an upcoming project or outcome you'd like to discuss? Do you need help with your processes? Are you trying to figure out how automation impacts your business? Are you limited by your current system integrations? 

We can help! Get in touch with Leonardo.

One of our amazing team will reach out to you to talk through your challenges and needs. 

 

 

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info@leonardo.com.au

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+61 7.3831.5511

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