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What is a Business Process Architecture?

  A process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision-makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool.

  It also captures related resources, documentation, performance measures, measurement methods, and governance arrangements.

Read more about Process Architecture

Our approach to Business Process Architecture

  Cross-functional business processes are the only way any organisation can deliver value to customers and external stakeholders. More than just a picture or a model, the process architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.

  Through a series of workshops and discovery sessions, Leonardo helps clients create a viable business process architecture by:

  1. Identifying and understanding the organisation’s strategic intent
  2. Discovering the organisation’s value proposition(s)
  3. Naming and mapping the highest level (level 0) core processes
  4. Decomposing the level 0 core processes to level 1
  5. Decomposing the level 1 processes to level 2 business processes and so on
  6. Documenting and decomposing the shared management and support processes

Watch video explainer about Process Architecture

Business Process Architecture services

  • Discovery and documentation of the process architecture
  • Definition of the key performance measures for processes in the architecture
  • Development of governance arrangements for ongoing process management
  • Mapping of process architecture to strategic objectives
  • Mapping of process architecture to organisational functions
  • Process architecture health check to assess status and development activities.

Why Business Process Architecture can help your enterprise:

  • Choose wisely: every organisation has many processes; where is the best return-on-effort in process analysis and improvement?
  • Get real: translate the highly-crafted words of the mission and vision statements into the practical reality of how those promises are delivered.
  • Focus on value: develop and maintain a process architecture to constantly focus the whole organisation on value delivery.
  • Create powerful conversations: asking “who are our customers and what value do they get from us?” forces profound discussions.
  • Get moving: focus everyone on value delivery by defining, measuring, reporting and discussing process performance.

  We can help! Contact us for a free discovery session


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