1.     Whose privacy statement is this ?

This is the privacy statement of Incotrade Australia Pty Ltd ACN 066 273 256 trading as Leonardo Consulting. 

We can be contacted by telephone on +61 7 3831 5511 or by email at info@leonardo.com.au.

 

2.     What kind of information do we hold ?

We may collect personal information such as:

a)     personal details e.g. name, age, address, phone number, other contact information;

b)     billing, credit, payment and accounting information e.g. account usage records, billing information, payment method, credit card or bank account numbers, billing and payment history;

c)      historical information e.g. how you came to be our customer;

d)     technical  information  e.g.  user  name,  password,  IP  address, cookies*, calling  number,  internet  service provider;

e)     support information e.g. history of transactions;

f)      marketing-related information, such as what products and promotions we have marketed to you, whether you have received, read or responded to promotional emails, whether you have visited links in promotional emails and whether you have participated in our promotions;

g)     if we receive a request not to send commercial electronic messages to a certain email address, we may retain details of the address and the request indefinitely in order to comply with the request;

h)     complaint information e.g. history of issues and complaints.

i)      a cookie (a very small log file) is placed on your computer if you have enabled your browser to accept cookies. A cookie is a piece of data stored on your hard disk, which allows us to recognise your computer. This information assists us in tracking site visitation statistics in aggregate form. It does not provide any personal information. You may, at any time, manually configure your browser to refuse cookies. You may also delete any existing cookies from your hard drive. However, by doing so you may restrict your access to our sites.

3.    How do we collect and hold personal information ? Normally, we collect personal information:

• directly from you;
  • IP address lookup information which is collected without any activity on your part other than visiting our website (see below)
  • Cookies which are collected without any activity on your part other than visiting our website (see more information below),
  • Contact information, such as email addresses, when you contact us about our products and services, download a whitepaper, sign up to our newsletter or request information from us at an event / trade show conference. Once we have collected this information, and you have confirmed that you are willing to receive marketing communications from us, we will add your contact details to our marketing database at which point we will use this information.  You can opt out of receiving marketing communications from us at any time.
  • We will not sell or trade your information with third party provider

• from marketing agency who carry out promotions for us;
• if you became our customer as a result of a business acquisition, from the vendor.

IP address lookup

Leonardo uses third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with some information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals.

Website cookies and link tracking

Cookies allow us to provide important site functionality so you do not have to re-enter lots of information. They also allow us to audit what links and pages have been clicked or viewed during a session. If you have provided us with personal data, by completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

If you don’t want cookies to be placed on your computer, tablet or phone, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips. By using your browser controls, you are always in control of the cookies we store and access on your computer, tablet or phone.

Email Marketing Post-Click Tracking Cookies: These cookies are used to report on the pages of www.leonado.com.au that have been viewed by visitors to the website who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allow us to improve and tailor future campaigns to those contact’s specific areas of interest.

More Information About Cookies

We use the following cookies:

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

4.     We hold personal information:

a)     in paper files;

b)     in computer databases and systems that we control and supervise.

 

5.     Can you access your personal information ?

You can ask for access to personal information we hold about you which will be supplied in a reasonable period of time. If your personal information is incorrect, changes are required or if you no longer wish to receive information from Leonardo Consulting, we will correct, update or remove your information as soon as possible.  

By law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.

If you wish to exercise any of the above rights please contact us at Leonardo Consulting, 101 Wickham Tce or email us at: marketing@leonardo.com.au 

 

6.     Why do we collect personal information ?

We collect your personal information to use it for one or more of the purposes for which we collected it - they will normally be obvious from the circumstances. Our purposes include:

• providing goods or services to you;
• analysing your preferences to let us service you better;
• marketing our business to you;
• arranging for third parties to provide goods or services to you;
• managing our financial and commercial relationship with you;
• providing you with information about us and our services (or our affiliates or their services) that may be of interest;
• managing our business and our technical facilities and planning future development;
• complying with legal requirements;
• dealing with problems and complaints;
• disclosure to prospective investors in or purchasers of us or our business.

 

7.     Who do we disclose personal information to? We may disclose personal information:

• to our suppliers and other entities involved in service delivery to you (such as Red Hat, SoftwareAG, Apomore, UiPath);
• to our professional advisers, technical and marketing consultants;
• to marketing agencies who carry out promotions for us;
• to our affiliates both local and abroad;
• to prospective investors in or purchasers of us or our business;
• to our agents and resellers;
•  to a debt recovery or credit reporting agency in case of non-payment;
• to law enforcement agencies in response to a lawful request;
• to anyone to whom you complain about us or our services;
• as required by law.

Leonardo Consulting will not sell or rent personal information to third parties.

 

8.     What if you do not provide the information we request ?

• If you do not provide the personal information we request, it may prejudice our ability and / or willingness to provide or maintain services to you. In some cases, it may be a breach of your contract with us.

 

9.     What are our policies on management of personal information ?

We manage, and require our staff to manage, personal information in accordance with this statement and the National Privacy Principles.

 

10.   How do we keep information secure ?

We keep personal information secure by several means, including:

• storing it in controlled access places;
• using good security practices and technology on our network and computers, including password security / 2 factor authentication;
•  imposing confidentiality obligations on staff.

 

last updated 30 January 2020