A large public sector organisation in Riyadh, Saudi Arabia was reviewing its business process and the way it conducted process analysis and improvement projects. We were invited to deliver an education program on process redesign for a group of 20 engineering, IT, management and administration staff.

A small Australian government agency tasked with critical supply chain management in the health sector engaged Leonardo to assist the executive team in the development of a business process architecture and related process-centric management approaches. Training for a wider staff group was also provided to strengthen capabilities for ongoing analysis, improvement and management of business processes.

An Australian Government industry regulator engaged us to perform a baseline BPM Management Maturity assessment and to develop a detailed roadmap to further process maturity development in line with their strategic goals and objectives. Subsequent audits showed positive progress against the original plan and factual evidence of the value of the process approach.

The objective of this project was to enhance a public sector delivery agency’s ability to provide process improvement and process management from internal resources. Following extensive training in the BPTrends Associates process improvement approach, a Process Improvement Project Manual was developed to standardise such activity based on global best practice. Completion of proof-of-concept projects delivered immediate process improvements and provided a platform for capability development and skills transfer.