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Business Design

For Leonardo, Business Design is a way of thinking using human-centred, process-centric and technology inspired approaches to innovate organisations.

It applies sound principles and practices of design to help organisations to either create new value and new forms of competitive advantage  - or to transform and improve their business and value chains to align with the constantly changing environment around them. 

Fine-tune your enterprise engine

  Just like a performance car needs regular care and maintenance to operate at it’s full potential, so too does a business. Having an effective blueprint, monitoring performance, analysing data and improving operations are critical to ongoing success.

It’s hard to get visibility of the business

  Yet senior and middle managers rarely have visibility across the full picture - how departments interact, how customers experience the products and services of the business, where waste and inflated costs arise - or what to do about them.

Read More About Business Architecture

Find the opportunity to innovate

  Business Design approaches shine a light on the often overlooked parts of a business and provide an opportunity to reset and improve. They position the business to innovate and ‘see’ other opportunities to contextual challenges.

  Doing so with a trusted partner delivers short and long term value - transforming mindsets and decision making as well as solving problems in daily operations.

Read More About Process Mining Services


The building blocks to improving the business

  Regardless of your business or organisation and the state of your market, Business Design approaches can improve your current capabilities and operations.

  Helping an organisation unlock the building blocks and roadmap to evolving from a monolithic and high-cost entity to an agile, dynamic disrupter, is possible with the right blend of frameworks, tools and insight to understanding and delivering value to the customer and the business.

Design for improving business

  Reviewing, optimising and evolving your Business Design will help to create revenue resilience, reduce your costs, increase your efficiency and compliance, eliminate problems and embrace your customers.



How Leonardo can help you with Business Design

  Leonardo offers a full suite of intelligent end-to-end Business Design and Improvement capabilities. From understanding your business strategy & goals, operations and challenges to analysing, validating and realising opportunities that your customers will love, our vastly experienced team and capabilities can partner with you to unlock the future.

  Our expertise covers process analysis and improvement, data and process mining, maturity assessments, modelling and strategic prioritisation activities. Along the way, we build skills, capabilities and awareness in your business to influence cultural change and empower your teams to drive the business forward over the longer term.

Business Design Technology Partners SoftwareAG Consulting Services 


Business Design Services & Capability

Business Design & Strategy

  • Strategy Translation and Modelling
  • Business model design & monetisation opportunities
  • Customer Experience Integration
  • Capability, Service & Process Design
  • Program & Portfolio Definition/Analysis

Business Design Technologies 


  • Business process management maturity assessment
  • Establishing an Office of BPM
  • BPM training
  • BPM tools
  • Building a business process architecture

Read more about BPM 

Business Architecture

  • Business Architecture Roadmap definition
  • Capability modeling and maturity assessment
  • Value chain/stream mapping for strategic design and architecture
  • Translation of strategy to operating models to operations design and processes

Business Architecture Services 

Data Management

  • Architectural reviews, roadmap development
  • Data analysis, governance, quality management
  • Data security and integration controls
  • Enterprise-wide data architecture and analytics 

Read About Data Management 

Process Mining

  • Proof of Value projects
  • Process / Data Mining Discovery projects
  • AI-Driven Audit of process compliance 

Process Mining Services 

Process Design

  • Implement Leonardo's Process Modelling Excellence Framework
  • Process modelling support
  • Implement process modelling tools  (Set up of ARIS, BIC tooling )
  • Process Design Health Checks
  • Review/audit existing process modelling setup 

Process Design 

Process Architecture

  • Discovery and documentation of the process architecture
  • Development of governance for ongoing process management
  • Mapping of process architecture to strategic/operational objectives
  • Process architecture health check

Process Architecture Services 

Process Improvement

  • Perform a Process Improvement Assessment
  • Implement a BPM Centre of Excellence / Office of BPM
  • Lead BPM Maturity Assessment (BPMM Assess)
  • Lead Process Improvement Workshops
  • Process Improvement Sprint Projects -Rapid Action Framework (RAF) by Leonardo

Process Improvement Services 


  • Audit risks with current high impact processes and other master data
  • Implementing a GRC tool (ARCM, BIC GRC)
  • Running PoC / PoV for a BPM and GRC Management
  • Establish broader GRC solution organisation-wide

BPM Technologies

For 20 years we have worked with many of the region’s leading enterprises to enhance the performance of their BPM effort alongside implementing solutions that automate their end-to-end business processes.

Leonardo has partnered with the leading technologies in the business process management space - Software AG, Apromore, UiPath, Pega, Red Hat, Signavio and GBtec.

Learn more about BPM Technologies

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BPM Projects completed


Global Partnerships


Countries Delivered BPM Projects


Satisfied customers

Business Design all-stars we've worked with over the years:









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+61 1800 717 554