BHP - Process Improvement - Case Study

Situation

BHP Billiton operates globally to provide the natural resources essential for the world's economic and social development, now and in the future.
BHP Billiton embarked on a Business Process Management and Enterprise Architecture initiative that required the development, integration, publication and ongoing maintenance of business process and Enterprise Architecture related models.
ARIS plays an important role in Iron Ore's capacity expansion projects to achieve an enterprise-wide definition and design of business processes.
In addition, ARIS is utilised to represent IT architectures and data structures. Along with these advantages comes a need for appropriate governance and control.
Leonardo Consulting plays a key role in assisting BHP Billiton Iron Ore to meet these challenges and in ensuring the availability and consistency of its ARIS environment.

Work Performed By Our Team

Provided qualified admin support services including management of 40 user accounts and governance of 3000 models
Review of database content to ensure models conform to Iron Ore's ARIS standards and conventions
Definition and implementation of automated ARIS quality checks.
Quality assurance to guarantee database integrity
Advice on and execution of ARIS method configuration changes

Value For Client

Consistency in ARIS models, objects and general content
Continued governance and change control resulting in the delivery of a high quality repository
Monitoring of service requests and related activities ensures correct prioritisation and problem identification
Ongoing tracking of service requests
Prompt and accurate response and problem resolution
Single point of contact for ARIS related questions and support requests
Trusted model repository