If you aren’t actively measuring process performance, you aren’t doing process management, and you wouldn’t know if you were doing process improvement.
Measuring processes is a prerequisite to improving and managing them. This two-day course provides valuable insights into, and practical tools for, the discovery, definition and management of effective process performance measures. The theory, tools and techniques discussed in class are immediately applied in group work exercises. On completing the course, students are well equipped with all they need to immediately develop a coherent set of process performance measures.
This course is for anyone involved in the measurement of organisational performance, especially for those who take a process-based management approach. Executives, managers, process practitioners, business analysts and anyone involved in the management or improvement of business processes will gain valuable and practical insights from this course.
$1500 ($1650 incl.GST)