VBA - Process Improvement - Case Study

Situation

The Victorian Building Authority (VBA) regulates building and plumbing practitioners to ensure the achievement of efficient and competitive building and plumbing industries in Victoria.
VBA are undertaking a digital transformation project over 3 major phases.
As part of the digital transformation, VBA wanted to improve current Licensing & Registration processes.
Leonardo Consulting was contracted to provide expertise in process improvement to achieve tangible and intangible benefits internally (operations, technology etc.) as well as externally (Victorian plumbers, builders and other government agencies).

Work Performed By Our Team

Identified savings in Release 1 of the Business Systems Transformation (BST) program
Design high-level VBA's process architecture in Signavio modelling tool
Discover and model Licensing & Registration processes within VBA's process architecture
Perform process analysis with the view to improve. Analysis was performed from 4 perspectives:
- Task,
- Application System
- Role
- Data (inputs/outputs)
This work leveraged an existing enterprise wide CRM implementation

Value For Client

Quantified over $600,000 savings in first release of the BST
Designed reduction of lead time of Licensing & Registration processes by 30%
Designed reduction of 35% FTE due to leveraging of CRM implementation