Work Performed By Our Team
- Preparation of a high-level process model to set the context and focussed analysis of the process within the project scope.
- Creation of current state process models supported by detailed performance data analysis to bring clarity on the total effort and volume of transactions.
- Creation of a theoretical future state process - developed by conducting multiple group workshops. The process was also supported by process measures that were developed using Leonardo ProMeasure™
the methodology that identifies specific measures for different stakeholders involved covering various process perspectives like input, output, guides and enablers
- Development of a robust governance structure for managing operations in the onshore-offshore delivery model.
- Transition of the process to an offshore location and provided continued support in fine tuning the process and the measures during the process transition to offshore.