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QLD Builind and construction


A ‘Capability and Functional Alignment Review’ conducted in 2017 provided a number of recommendations to position Queensland Building & Construction Commission (QBCC) to achieve its vision to be an effective regulator that builds trust and confidence. A ‘Process Optimisation Design’ (POD) project was initiated to improve operational processes and compliment a wider ‘Workforce Capability Assessment’.
  • The key drivers for this project include:
    • Increased workloads for existing resources due to legislative reforms and emerging changes in industry trends
    • Duplicated effort and operational inefficiencies due to ineffective processes
    • The need to reduce operating expenditure to remediate deficit issues
    • The statistics from the ‘Employee Assistance Program’ indicates increase in staff accessing the program which can be due to sub-optimal overall work satisfaction
  • Leonardo was engaged to reduce escalating costs, improve profitability and create transparency over the
    organisation’s business processes by designing and implementing business process changes.

Work Performed By Our Team

  • Created a business process architecture
  • Analysed key process issues (process inefficiencies and human and technical capabilities)
  • Documented current and future state processes
  • Captured future state process optimisation options (quick wins & longer-term strategic options)
  • Designed and conducted an organisation-wide time in motion study
  • Validated & agreed quick win opportunities
  • Prepared change proposal for QBCC SLT and assisted QBCC SLT to prioritise opportunities
  • Implemented selected quick wins
  • Prepared summary reports and findings
  • Provided additional recommendations for future changes, mitigation of risks and operating model design

Value For Client

  • >160 process optimisation opportunities identified (>40 quick-wins)
  • Process evaluations delivered for all regulatory business processes – enabling full view of:
    • Process “pain points” identified, and associated severity ratings
    • Solutions proposals and implications/dependencies
  • Time in motion and functional distribution analysis delivered to QBCC for first time – enabling clear view of:
    • Volumes of work performed vs value delivered for each regulatory division
    • Time spent vs value delivered for each regulatory division
    • Distribution and proportions of high complexity work performed
    • Analysis of decision referral and escalation rates, re-decisioning, internal reviews and changes to original decisions
    • Time in motion study (timings, volumes, complexity proportions) for 43 departments
    • Summarised findings reports
  • Delivery of QBCC Process Architecture

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