--- title: case-study-qbcc description: Case Study – Designing & Implementing Process Changes. image: https://www.leonardo.com.au/hubfs/Case%20Study%20Images-1.png --- [![LeonardoUST_CMYK-1](https://www.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://www.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://www.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://www.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://www.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://www.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) [BUY WITH PACK](https://marketplace.hubspot.com/products/palmspire/growth-series-pack) [BUY THIS PAGE](https://marketplace.hubspot.com/products/palmspire/success-stories-single-growth-series) ![QLD Builind and construction](https://www.leonardo.com.au/hubfs/QLD%20Builind%20and%20construction.png "QLD Builind and construction") **CASE STUDY    |   CONSTRUCTION** ## **![qbcc Logo1](https://www.leonardo.com.au/hs-fs/hubfs/qbcc%20Logo1.png?width=289&name=qbcc%20Logo1.png)** ## **Queensland Building & Construction Commission (QBCC)** ### Designing & Implementing Process Changes ### Situation A ‘Capability and Functional Alignment Review’ conducted in 2017 provided a number of recommendations to position Queensland Building & Construction Commission (QBCC) to achieve its vision to be an effective regulator that builds trust and confidence. A ‘Process Optimisation Design’ (POD) project was initiated to improve operational processes and compliment a wider ‘Workforce Capability Assessment’. - The key drivers for this project include: - Increased workloads for existing resources due to legislative reforms and emerging changes in industry trends - Duplicated effort and operational inefficiencies due to ineffective processes - The need to reduce operating expenditure to remediate deficit issues - The statistics from the ‘Employee Assistance Program’ indicates increase in staff accessing the program which can be due to sub-optimal overall work satisfaction - Leonardo was engaged to reduce escalating costs, improve profitability and create transparency over the organisation’s business processes by [designing and implementing business process](https://www.leonardo.com.au/process-modelling-services-resources) changes. ### Work Performed By Our Team - Created a [business process architecture](https://www.leonardo.com.au/business-process-architecture-consulting-services) - Analysed key process issues (process inefficiencies and human and technical capabilities) - Documented current and future state processes - Captured future state process optimisation options (quick wins & longer-term strategic options) - Designed and conducted an organisation-wide time in motion study - Validated & agreed quick win opportunities - Prepared change proposal for QBCC SLT and assisted QBCC SLT to prioritise opportunities - Implemented selected quick wins - Prepared summary reports and findings - Provided additional recommendations for future changes, mitigation of risks and operating model design ### Value For Client - >160 process optimisation opportunities identified (>40 quick-wins) - Process evaluations delivered for all regulatory business processes – enabling full view of: - Process “pain points” identified, and associated severity ratings - Solutions proposals and implications/dependencies - Time in motion and functional distribution analysis delivered to QBCC for first time – enabling clear view of: - Volumes of work performed vs value delivered for each regulatory division - Time spent vs value delivered for each regulatory division - Distribution and proportions of high complexity work performed - Analysis of decision referral and escalation rates, re-decisioning, internal reviews and changes to original decisions - Time in motion study (timings, volumes, complexity proportions) for 43 departments - Summarised findings reports - Delivery of QBCC Process Architecture ## Want to learn more ? [![CONTACT US](https://no-cache.hubspot.com/cta/default/430417/d759a0f3-1557-432e-91b5-542d7a725b16.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/d759a0f3-1557-432e-91b5-542d7a725b16) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/003-new-email-outline.svg) E-mail address #### [info@leonardo.com.au](mailTo:info@leonardo.com.au) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/002-phone-call.svg) Talk to us #### [+61 1800 717 554](tel:+611800717554) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/001-handshake.svg) #### [Click here to chat](https://www.leonardo.com.au/contact-leonardo-consulting) [![LeonardoUST_CMYK](https://www.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)