--- title: Powerlink - Process Improvement - Case Study description: Leonardo helped Australian energy company Powerlink improve their Rating Management processes. image: https://www.leonardo.com.au/hubfs/Case%20Study%20Images-4.png --- [![LeonardoUST_CMYK-1](https://www.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://www.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://www.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://www.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://www.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://www.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) [BUY WITH PACK](https://marketplace.hubspot.com/products/palmspire/growth-series-pack) [BUY THIS PAGE](https://marketplace.hubspot.com/products/palmspire/success-stories-single-growth-series) ![Powerlink Case Study Images](https://www.leonardo.com.au/hubfs/Powerlink%20Case%20Study%20Images.png "Powerlink Case Study Images")     ## Success Story ## **![Powerlink Logo sw2](https://www.leonardo.com.au/hs-fs/hubfs/Powerlink%20Logo%20sw2.png?width=194&name=Powerlink%20Logo%20sw2.png)** ## Powerlink # Rating Management - Process Improvement - Case Study ### Industry | Energy   ### Situation - Powerlink is a leading Australian Government owned provider of high voltage electricity transmission network services, combining innovation with insight to deliver safe, cost effective and reliable solutions. - Powerlink would like to provide relevant users with the required Thermal and Fault Level (TFL) ratings data in an easily accessible, meaningful and timely manner with a high degree of accuracy. This is critical to ensure the Network is operating at optimum capacity. - Managing the TFL ratings were difficult and time consuming because; - of the inconsistent use of various IT systems and supporting documents to capture and calculate the ratings - no guidelines or urgency to update the ratings regularly, timelines/deadlines were not the same for everyone - there was no single source of truth and - the business could not trust the data quality of the ratings leading to over-designed components i.e. increased manufacturing costs or under-designed components leading to network failure. ### Work Performed By Our Team - Interviewed key Subject Matter Experts (SMEs) to scope the process - Performed a stakeholders’ analysis - Workshopped the process with stakeholders and documented the As-Is end-to-end process - Identified and prioritised the improvement opportunities - Developed, reviewed, updated and signed off the To-Be improved end-to-end Rating Management process. - The process captured the roles and responsibilities; systems used, business rules driving the process as well as supporting documents which were or should have been used. ### Value For Client - Reduction in cost and frustration levels within the organisation (particularly during project implementation) as a result of; - - Reducing the rating release time cycle from 8 weeks to near real-time displayed on SAP - Better management of delays within the process - Eliminating bottlenecks that could be identified earlier in the process - Improving the quality of the TFL ratings data, which restored the credibility of the data and - Eliminating rework - Business has a clear understanding now of which systems/data sources are supporting which part of the process for change management and future IT projects - Safety improved, since Managers can now make better informed decisions about their limited resources and easily share explicit and tacit knowledge about their process (knowledge handover/retention)  ## Want to learn more ? 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