--- title: Pizza Capers - Business Improvement - Case Study description: Leonardo helped Pizza Capers to reduce escalating costs, improve profitability & create transparency by designing & implementing business process changes. image: https://www.leonardo.com.au/hubfs/Case%20Study%20Images-4.png --- [![LeonardoUST_CMYK-1](https://www.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://www.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://www.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://www.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://www.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://www.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) [BUY WITH PACK](https://marketplace.hubspot.com/products/palmspire/growth-series-pack) [BUY THIS PAGE](https://marketplace.hubspot.com/products/palmspire/success-stories-single-growth-series) ![Pizza](https://www.leonardo.com.au/hs-fs/hubfs/Case%20Study%20Images-1.jpg?width=1024&name=Case%20Study%20Images-1.jpg "Pizza") #### **CASE STUDY   |    RETAIL FOOD** ## **![pizza-capers-logo](https://www.leonardo.com.au/hs-fs/hubfs/pizza-capers-logo.png?width=161&name=pizza-capers-logo.png)** ## Pizza Capers # Business Improvement - Case Study ### Situation - **Pizza Capers Burpengary** is a not-for-profit pizza shop that operates in a highly competitive environment, trying to attract customers by providing high quality pizzas and great customer service. - Escalating cost pressures, demanding customers and issues with staff enthusiasm created an environment that required deep understanding, superior planning and faultless execution of business processes. - Leonardo was engaged to reduce escalating costs, improve profitability and create transparency over the organisation's business processes by designing and implementing business process changes. -   ### Work Performed By Our Team - Created a graphical business model and process flow to 'see' the flow of work - Created the [business process architecture](https://www.leonardo.com.au/business-process-architecture-consulting-services) and implemented practical Key Performance Indicators (KPIs) - Applied Rapid ideation techniques through team and one-on-one workshops/interviews. Analysed key process issues (increasing costs, insufficient revenue, compliance to standards) - Implemented business process changes to reduce back office and operational costs and create new revenue channels - Redesigned the store layout using Lean principles to increase efficiencies and reduce waste - Provide additional recommendations for future changes ### Value For Client - Implemented a new staff scheduling system that integrates seamlessly with the payroll system reducing cost of labour by > 3.5% - Improved accuracy of salary payments, improving staff satisfaction - Implemented additional digital channels for customers to order their pizza, increasing the store's revenue by > 6.5% - Increased operational efficiencies through store layout by reducing transportation waste and visual management - Provided a single source of truth for the organisation's business processes to be used in staff training and continuous education - Implemented better process measures and KPI's which improved On Time Delivery of Delivered Pizza's ## Want to learn more ? [![CONTACT US](https://no-cache.hubspot.com/cta/default/430417/d759a0f3-1557-432e-91b5-542d7a725b16.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/d759a0f3-1557-432e-91b5-542d7a725b16) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/003-new-email-outline.svg) E-mail address #### [info@leonardo.com.au](mailTo:info@leonardo.com.au) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/002-phone-call.svg) Talk to us #### [+61 1800 717 554](tel:+611800717554) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/001-handshake.svg) #### [Click here to chat](https://www.leonardo.com.au/contact-leonardo-consulting) [![LeonardoUST_CMYK](https://www.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)