case-study-ndia

Situation

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Its role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for Australians with a significant and permanent disability and their families and carers.
Critical period in the NDIA’s development as it prepared to move from the initial pilot implementation to a full service, nation-wide agency
Intense period of review with several formal, well-publicised investigations reporting on the NDIA’s performance and ability to meet projected timelines for full scheme operation
Core IT systems identified as not capable of supporting full scheme, and major IT procurement and implementation program planned
Known gaps in ability of agency to make and keep current standard operating procedures
Known gaps in ability of agency to respond quickly and accurately to need to produce system requirements

Work Performed By Our Team

Assessed central capability model and identified gaps and weaknesses
Assessed enterprise architecture capability against standard capability model
Produced roadmap for business architecture to support organisational growth
Recommended structure for using architecture to inform change/project management practice and ensure architecture was related to real world practice
Conducted use case workshops for major business process scenarios in order to validate

Value For Client

Delivered enterprise architecture capability uplift approach
Positioned NDIA to achieve best value from IT system program
Established program delivery plan to significantly reduce risk