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  • The National Disability Insurance Agency (NDIA) is an independent statutory agency. Its role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for Australians with a significant and permanent disability and their families and carers.
  • Critical period in the NDIA’s development as it prepared to move from the initial pilot implementation to a full service, nation-wide agency
  • Intense period of review with several formal, well-publicised investigations reporting on the NDIA’s performance and ability to meet projected timelines for full scheme operation
  • Core IT systems identified as not capable of supporting full scheme, and major IT procurement and implementation program planned
  • Known gaps in ability of agency to make and keep current standard operating procedures
  • Known gaps in ability of agency to respond quickly and accurately to need to produce system requirements

Work Performed By Our Team

  • Assessed central capability model and identified gaps and weaknesses
  • Assessed enterprise architecture capability against standard capability model
  • Produced roadmap for business architecture to support organisational growth
  • Recommended structure for using architecture to inform change/project management practice and ensure architecture was related to real world practice
  • Conducted use case workshops for major business process scenarios in order to validate

Value For Client

  • Delivered enterprise architecture capability uplift approach
  • Positioned NDIA to achieve best value from IT system program
  • Established program delivery plan to significantly reduce risk

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