The accounts payable business unit had greatly reduced staff numbers. The remaining team were struggling to maintain SLAs for processes that they were responsible for. An assessment was done, and it was determined digital workers would be able to assist with manual workloads to relieve the business unit of the amount of work.
The Business Unit
The Finance division had recently gone through a restructuring, significantly reducing the amount of FTE. There were considerable backlogs of requests for multiple processes and were not meeting defined SLA's.
As FTE had already been released or was in the process of being released there was a lot of pressure to implement digital workers to do the manual workloads. A lack of understanding of process automation also meant that not appropriate processes had been bookmarked for automation.
The project successfully delivered a digital worker that received requests from e-mail and downloaded invoices based on data provided in the request. This digital worker saved the Accounts Payable area over 100 manual hours a month which enabled the team to focus on other work that had increased due to the reduction of team members.
In conclusion this digital worker delivered a great time saving for an ad-hoc process for the accounts payable area that was difficult to schedule and plan with the human workforce. The delivery of this digital worker also increased awareness of process automation for Finance and was the start of a big backlog of automation ideas for the Finance division.