BHP - Process Improvement - Case Study

Situation

BMA owns and operates mines in Bowen Basin, Queensland, and Australia.
BMA would like to better understand the Accommodation Services process with a view to standardise, improve and measure its performance.
The business received a number of complaints from its employees, contractors and maintenance contractors. The major complaints were
- Contractors could not start working on agreed time because accommodation were not supplied on-time.
- New Employees were given accommodations but on arrival the allocated properties were still occupied which had a huge impact on their families.
- Maintenance contractors complain not getting paid on time.
- Operational restrictions occurred within business due to new employees/contractors not arriving on site as agreed.

Work Performed By Our Team

Analysed as-is processes to deliver the accommodation services.
Capture and prioritise current issues experienced by all stakeholders of the processes.
Develop optimised to-be processes that addressed the issues.
Clarified the roles and responsibilities of all role players within the process.
Provided input to the OneBMA Human Resources project.

Value For Client

Provide Employee accommodation, Provide Contractor Accommodation and Manage Accommodation Maintenance processes were optimised to deliver suitable accommodation on time in a sustainable and compliant manner.
Roles and Responsibilities were clarified between role players to deliver the service optimally.
Maintenance cost were reduced through economies of scale.