--- title: BHP - Process Improvement - Case Study description: Leonardo helped BHP Billiton Mitsubishi Alliance (BMA) improve their Accommodation Services Process. image: https://www.leonardo.com.au/hubfs/Case%20Study%20Images-4.png --- [![LeonardoUST_CMYK-1](https://www.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://www.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://www.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://www.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://www.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://www.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) [BUY WITH PACK](https://marketplace.hubspot.com/products/palmspire/growth-series-pack) [BUY THIS PAGE](https://marketplace.hubspot.com/products/palmspire/success-stories-single-growth-series) ![BHP New Case Study Images](https://www.leonardo.com.au/hubfs/BHP%20New%20Case%20Study%20Images.png "BHP New Case Study Images") ### **CASE STUDY   |    RESOURCES** ## **![bhp sw](https://www.leonardo.com.au/hs-fs/hubfs/bhp%20sw.png?width=187&name=bhp%20sw.png)**   ## BHP Billiton Mitsubishi Alliance (BMA) ### Service - Process Improvement - Case Study ### Situation - **BMA** owns and operates mines in Bowen Basin, Queensland, and Australia. - BMA would like to better understand the Accommodation Services process with a view to standardise, improve and measure its performance. - The business received a number of complaints from its employees, contractors and maintenance contractors. The major complaints were - Contractors could not start working on agreed time because accommodation were not supplied on-time. - New Employees were given accommodations but on arrival the allocated properties were still occupied which had a huge impact on their families. - Maintenance contractors complain not getting paid on time. - Operational restrictions occurred within business due to new employees/contractors not arriving on site as agreed. ### Work Performed By Our Team - Analysed as-is processes to deliver the accommodation services. - Capture and prioritise current issues experienced by all stakeholders of the processes. - Develop optimised to-be processes that addressed the issues. - Clarified the roles and responsibilities of all role players within the process. - Provided input to the OneBMA Human Resources project. ### Value For Client - Provide Employee accommodation, Provide Contractor Accommodation and Manage Accommodation Maintenance processes were optimised to deliver suitable accommodation on time in a sustainable and compliant manner. - Roles and Responsibilities were clarified between role players to deliver the service optimally. - Maintenance cost were reduced through economies of scale. ## Want to learn more ? [![CONTACT US](https://no-cache.hubspot.com/cta/default/430417/d759a0f3-1557-432e-91b5-542d7a725b16.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/d759a0f3-1557-432e-91b5-542d7a725b16) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/003-new-email-outline.svg) E-mail address #### [info@leonardo.com.au](mailTo:info@leonardo.com.au) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/002-phone-call.svg) Talk to us #### [+61 1800 717 554](tel:+611800717554) ![](https://cdn2.hubspot.net/hubfs/3842749/Icons/001-handshake.svg) #### [Click here to chat](https://www.leonardo.com.au/contact-leonardo-consulting) [![LeonardoUST_CMYK](https://www.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)