Department of Justice and Attorney-General BPM Casestudy
Future Courts Program
About the project
Data, documents and general information handling, especially around court case management is equally a business process management issue as it is an informa- tion management issue.
The Department of Justice and Attorney - General began a program of work in July 2007 called the Future Courts Program. The program aims to create a modern, innovative and eﬀective courts system for Queensland.
It will develop relevant easy to use online services for litigants, their legal repre- sentatives and the broader community, improving registry operations through the use of new technology improved information and process innovation.
The project team adopted Business Process Management (BPM) disciplines to map their current state (As-Is) and to undergo analysis and improvement designs to the future state (To-Be) for court case management processes and its artefacts.
This will eventually be the blueprint and requirements for a court case manage- ment system. The Future Courts Program successfully undertook these important tasks with the aid of the ARIS Platform and consulting services from Leonardo Consulting.
Improving registry operations using BPM. How did we do it?
- By mapping the current state
- Analysis and improvement designs for ongoing and future work
About the Client
The Department of Justice and Attorney-General is the government agency responsible for admin- istering justice in Queensland.
The department reports to the Attorney-General and Minister for Justice and has two main roles:
- The administration of justice, focusing on the court system, and
- Assisting the Attorney-General in his role as the state's ﬁrst law oﬃcer and the community's legal representative.
These are most people’s primary contact point with the justice system. There are 111 located in Commu- nities throughout Queensland.
- As lead agency for the state’s criminal,civil and human rights laws, the department:
- Administers the related legislation, and
- Develops new and improved laws and policy.
The Department of Justice and Attorney-General develop and implement relevant laws and oversee their application across the Queensland Government.
A PROCESS MANAGEMENT VIEW
The project team took a process management view in its review of the court case management core processes.
MODELING ALLOWS SHARED UNDERSTANDING
Modeling of existing processes created a shared understanding of current process scenarios and operations, identiﬁed speciﬁc areas where there were issues and highlighted areas for improved eﬃciency and eﬀectiveness
IDENTIFYING PROCESS SCENARIOS AND INFORMATION STRUCTURES
Leonardo Consulting assisted the team in the use of the ARIS Platform and methodologies to facilitate a structured identiﬁcation of the diﬀer- ent process scenarios that are involved in the various activities. The process models were also used to highlight the range of documents and information that are used by their processes.
Concepts for report deﬁnitions and information management using the ARIS tool were also developed with the help of Leonardo Consulting. This allowed for cross disciplined alignment between the Process and Information Architectures.
Leonardo Consulting used Business Process Management’s discipline to assist in this program to design concepts for the team.
IMPLEMENTING CONCEPT DESIGNS
Using the single repository idea in the ARIS Platform, the implementation of these concepts for documenting various artefacts of BPM now seamlessly aligns the Information and Process Architectures.
Leonardo Consulting will continue to deliver similar beneﬁts when application systems are considered by the program team next.
Other beneﬁts delivered involve empowering various members of the program team with knowledge to deliver advanced reporting and publishing capabilities using the ARIS tool.