A process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool. It also captures related resources, documentation, performance measures, measurement methods, and governance arrangements.
Cross-functional business processes are the only way any organisation can deliver value to customers and external stakeholders. More than just a picture or a model, the process architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.
Through a series of workshops and discovery sessions, Leonardo helps clients create a viable business process architecture by: