Organisations face challenges when implementing and managing ARIS solutions. Most ARIS environments do not have the critical mass to justify the expense of a dedicated ARIS administrator. Outsourcing these tasks to qualified professionals at Leonardo Consulting will allow your organisation to receive the full benefit of ARIS’s integrated modelling solutions.
Ongoing tracking and monitoring
Tracking Service requests and associated information will ensure continuity during whole process
Service requests and related activities are monitored to ensure correct prioritisation and problem identification
Monthly Reporting
Monthly reporting on timing and frequency of services will ensure that the workload estimates can be monitored and SLA adjusted to suit requirements over time
Monthly reporting on performance in terms of service level agreement will ensure that the ongoing delivery of services remains in line with requirements of the client.
Quarterly review of performance
Workload and performance evaluated every quarter
Recommendations and revisions to the SLA agreement will be made as required
Continuous improvements
ARIS Administration process and supporting tools will constantly be evaluated and improvements implemented
Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies.
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