Service Australia Improves Customer Experience with Business Architecture in ARIS - Developed by Leonardo
- The Department of Human Services (DHS) planned to achieve improved daily operations and customer experience through the Welfare Payments Infrastructure Transformation Programme (WPIT).
- To support the WPIT outcomes, Leonardo developed a flexible Business Architecture using SoftwareAG's ARIS and a custom-built WPIT architecture meta-model.
- The team delivered a structure for organising the business components, encapsulated business architecture content under Business Services, and a method for connecting other architecture domains. The resulting Business Architecture provided an overarching structure, prioritised work, and had easy access through the Service Dashboard entry portal.