Modelling, analysis and presentation tools are important but they are useless without a sympathetic audience for their outputs. If you have the right mindset it’s a reasonably simple matter to choose the right toolset. The right mindset means that key stakeholders, especially senior decision makers, are convinced that process-based management is a compelling approach and that there is an urgent need to make it happen. To achieve a truly process-centric organisation you might spend 90% of your efforts on ‘mindset’ and 10% on ‘toolset’.

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