Occasionally, it has to be remarkable
If process improvement projects only find the same changes any problem solving approach would discover, then what’s the point? We need to know that we’ve found the best ideas, ones that are occasionally remarkable. Process improvement and management is much more than traditional problem solving. It takes more effort, changes can be harder to implement, there will often be more resistance – in many respects the process approach is more challenging than isolated problem solving. There needs to be a return on this investment. We can’t expect it to happen every time, but, if the process approach is to have any credibility, occasionally the results of our process improvement projects need to be remarkable. Nobody is impressed by discovery of the obvious.
