Elevating BPM
It’s 10:15 on Monday morning and you’re alone in the elevator heading for your 10:30 meeting. As you think through your material for the meeting the lift stops and, to your surprise, the CEO joins you and presses the button for four floors below. Your meeting is five floors below.
To your even greater surprise, the CEO says “I hear that you are really keen that we take on this BPM thinking across the organisation. What’s that all about?” This is your big chance. An opportunity not to be missed. You marshal your thoughts and begin to say “Well BPM provides us with a great opportunity to del… “ Ding. “Sorry”, she says, “this is my floor – some other time perhaps”. You sink to the floor, crawl into a corner and adopt the foetal position! What a wasted opportunity. With some well chosen words you might have changed a moment of polite, if disinterested, small talk into a decisive opportunity to galvanise the CEO’s interest in BPM. If only …..
Then you wake up to the sound, not of the elevator bell, but of your alarm. It’s 6:00 am and it was all a dream.
This has been a troubling dream though. If you are to avoid being frightened of entering lifts for the rest of your life, you’ll need to polish your “elevator speech” about BPM. After all, you hope that someday the CEO will actually ask you that question. Best to be prepared.