Don’t replace functional silos with process tunnels
The essential message of Business Process Management is this: we (mainly) design, manage and reward our organisations by functional performance, yet we deliver value to customers via cross-functional processes. Getting the right balance between functional management and process delivery is at the heart of organisational performance.
Where the emphasis is on functional performance alone we create silos that optimise functional outcomes, perhaps at the expense of end-to-end process performance. Neither is organisational performance optimised by focussing on process tunnels at the expense of functional operations.
We don’t want to replace functional silos with process tunnels.
