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Leonardo
Newsletter October 2008 |
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ProcessDays 2009 is Making Impact. Dates Confirmed:
3-6 August 2009 |
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Riding
high on the recent success of ProcessDays 2008, plans for the 2009
events are well underway. 2009 we will be focusing on how BPM is
'Making Impact' around the world. Case studies from Australia and
overseas will highlight the potential, and demonstrate the
practical benefits, of the process view. The 2009 program is being
designed to reflect actual requirements from 2008 delegates with
more case studies and a flexible format with early and late
sessions for those who can't make whole days.
The Sydney Masonic Centre will play host to the 2009 event from
3-6th of August. Unlike most traditional conference centres the SMC
is regarded as one of Sydney's most architecturally significant
buildings with a variety of interesting spaces for the two days of
Master Classes and two days of Conference in 2009.
What will ProcessDays offer you in 2009?
VALUE: For delegates this is the lowest cost BPM event in
Australasia.
LEADERSHIP: We'll have more gurus per square metre than any other
conference on the planet.
INNOVATION: Not just PowerPoint and talking heads but a mix of
formats and innovative format.
LEARNING: Mixed format, length and variety of topics enhance
learning opportunities for everyone.
COLLABORATION: The ProcessDays tribe continues to talk well beyond
the 4 days of the event.
Click on the below link to save the ProcessDays 2009 dates in your
Outlook calendar now and make sure you visit the ProcessDays
website regularly for all the exciting developments.
- Leonardo ProcessDays 2009
- ProcessDays 2009 outlook calendar |
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November and December BPM Training in Sydney |
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The
Business Process Trends Associates Business Process Management
(BPM) Professional Certificate Program will be running in Sydney
this November. This is an exciting, innovative program designed to
assist business leaders, managers and practitioners in the
planning, architecting, designing, measuring and managing of an
organisation's business processes.
The BPTrends Associates BPM Methodology is a comprehensive,
integrated approach to BPM and addresses the Enterprise Level, the
Business Process Level and the Implementation Level. It is based on
the practical experience of BPTrends Associates' principals and
founders, Roger Burlton and Paul Harmon, two of the most respected
thought leaders in the BPM community. The Methodology maps directly
to Paul Harmon's recently published book, Business Process Change,
2nd edition and is supported by Roger Burlton's book, Business
Process Management: Profiting from Process.
SYDNEY COURSE DATES:
BPTA 101 Principles of Business Process Management (24 Nov 08)
BPTA 102 Introduction to Business Process Modelling, Analysis and
Design (25-27 Nov 08)
BPTA 103 Information Gathering and Facilitation for Business
Processes (28 Nov 08)
What knowledge you will gain by completing the three courses in
this series? Click on the below link to read more.
- The BPTrends Professional Certificate in Business
Process Management
- Leonardo Education |
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Already Completed the BPTA 101, 102 and 103 Courses?
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From 1-4
December, Architecting and Managing a Process-Centric Organisation
will be run in Sydney. Beyond process improvement, this course
teaches how to build and maintain a truly process-centric
organisation. It addresses the Enterprise Level of the BPTrends
Pyramid where it is the organisation-in-focus. The course covers
the critical issues of strategic context, process architecture,
performance measurement, BPM governance, process architectural
alignment and operational management.
Also in December are Leonardo Consulting's Improving Processes and
Managing Processes courses. These courses can also be taken at any
time without having completed the BPTrends program.
For information on these courses click on the link below.
- BPTA 301 - Architecting and Managing a
Process-Centris Organisation
- LED 01 - Improving Process
- LED 02 - Measuring Process
- Leonardo Education |
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FREE Paul Harmon Book for Every Course Registrant |
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Business
Process Change, Second Edition: A Guide for Business Managers and
BPM and Six Sigma Professionals' written by Paul Harmon is yours if
you register for any November or December course. Paul is a noted
consultant, author and analyst concerned with applying new
technologies to real-world business problems.
"The book should be on the desk, in the briefcase, or on the
bedside table of anyone who believes business processes are an
important way to understand businesses and make them better."
From the foreword by Thomas H. Davenport, Director, Process
Management Research Center, Babson College.
Click the below link for details and to register for the November
and December BPM courses in Sydney.
- Leonardo Education |
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Delivering Permanent, Positive Change |
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process-oriented
training, documentation, knowledge and change management
Some people say that ?Change would be easy if it wasn't for the
people!?. The reality is that change is impossible without the
people. Trained, empowered people are the real agents of change.
They make business systems work; they deal with operational
problems; ultimately they decide whether changes are worth the
effort. In complex application development and business process
modelling we too often lose sight of the importance of training,
documentation and knowledge management in the achievement of
effective change. Knowledge, skills and behaviour changes are a
prerequisite for effective organisational change.
Leonardo Consulting will support you in the development of an
effective change management program based on process-oriented training,
documentation and knowledge management.
Click below link to read the full article.
- Change application system process and training |
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I've Been Thinking About... Basketball, Butcher
Shops and Hotels |
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I've been
thinking about basketball, butcher shops and hotels. These thoughts
unexpectedly coalesced as I stood in my nephew's shop in Regina,
Saskatchewan, Canada. Butcher's Best is no ordinary butcher shop as
evidenced by the constant stream of customers queued out the door and
the energy and enthusiasm with which the three staff work all day
to engage, entertain and serve the customers. A lot like Fish! with
meat and without the throwing (1).
Paul Harmon has been recently thinking and writing about 'service
processes' as opposed to 'manufacturing processes'. You can read
his thoughts at the BPTrends website (www.bptrends.com). This
difference is important. It can inhibit process thinking for those
who are in the business of service delivery and find no resonance
in stories about efficient manufacturing processes. If I'm running
a hotel, what do I care about how cleverly Toyota makes cars?
Click below link to read the full article.
- Basketball Butcher Shops and Hotels |
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ARIS and BPM Training In-house |
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Inhouse
courses are very cost-effective for groups. Leonardo Consulting
will come to you anywhere and deliver any ARIS or BPM course in the
curriculum. You supply an appropriate venue and facilities. We
supply the course, the student handouts and the instructor.
To obtain further information and to book an inhouse course please
contact Harriet Hall at h.hall@leonardo.com.au
or Tel +61 (02) 9006 7956.
- Leonardo Education |
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